FREQUENTLY ASKED QUESTIONS

• Will my bench arrive assembled?
• From the date of ordering, how long will delivery take?
• Will you contact me regarding the delivery date?
• Do you deliver at the weekend?
• How will the bench be packed and delivered?
• Do you deliver in my area?
• Does the price quoted include VAT?
• Are there any other charges for me to consider?
• Where can I sit on the bench before I buy it?
• Will my details be shared with other companies?
• Am I able to discuss my order with your company?
• If I have a technical question, will your staff be able to help me?
• How should I store | treat my outdoor Teak furniture?

WILL MY BENCH ARRIVE ASSEMBLED?

All our garden benches (with the exception of Couples Benches, Banana, Balmoral, Henley, Cambridge, Sandhurst, Lutyens 180 and 210) will arrive flat packed for minimal self-assembly. We offer an assembly service on all other benches with an increment of £50 per bench. Please call us in advance of placing your order should you wish for your bench to be assembled. If you require one of our assembled benches urgently (Saturday) please let us know in advance as will dispatch flat-packed in order to meet your urgent requirements.

FROM THE DATE OF ORDERING, HOW LONG WILL DELIVERY TAKE?

Next day delivery is available on most benches if ordered before 14:00 hrs. Alternatively you can select a day to suit you up to one month from the day of purchase. If for whatever reason there is a delay with your order we shall contact you prior to dispatch via the e-mail address you provided us with.

WILL YOU CONTACT ME REGARDING THE DELIVERY DATE?

Prior to your delivery date, you will receive a shipping email confirmation. This will provide shipping information such as tracking.

DO YOU DELIVER AT THE WEEKEND?

We can offer a Saturday morning AM delivery. A surcharge of £25.00 will apply to this service. You can select this option at point of checkout.

HOW WILL THE BENCH BE PACKED AND DELIVERED?

The bench will be cardboard wrapped, then covered with high density polythene for water resistant protection. The bench will be placed in a cardboard box and sealed to deliver via our UK Mail one man delivery service. Should your bench be assembled, the product will be delivered to your door by Palletforce on a pallet.

DO YOU DELIVER IN MY AREA?

We deliver to all mainland UK at the price quoted on the website - there will be a small surcharge for highlands and islands and an additional lead time of 48 hours.

DOES THE PRICE QUOTED INCLUDE VAT?

Yes. VAT is included in the sale price of all of our products.

ARE THERE ANY OTHER CHARGES FOR ME TO CONSIDER?

No. There are no hidden charges.

WHERE CAN I SIT ON THE BENCH BEFORE I BUY IT?

In order to keep prices (and costs) to a minimum we currently operate only from our HQ in Burton on Trent (DE13 9PD). Please note this is primarily a Warehouse however we do have a small working showroom that you may try our benches. We are open between 09:00 – 16:00 Monday to Friday strictly by appointment only 01283 576811.

WILL MY DETAILS BE SHARED WITH OTHER COMPANIES?

Absolutely not. Your personal details will remain within our system and will not be shared with any third parties.

AM I ABLE TO DISCUSS MY ORDER WITH YOUR COMPANY?

Yes. Please use the contact telephone number on the Sloane & Sons website (01283 576812). All members of our team will be able to access details of your order and are fully conversant with all the garden benches we have on our website.

IF I HAVE A TECHNICAL QUESTION, WILL YOUR STAFF BE ABLE TO HELP ME?

Yes. Our designers are based within our office complex and are able to fully explain any technical details that you may want to inquire about.

HOW SHOULD I STORE | TREAT MY OUTDOOR TEAK FURNITURE?

Sloane & Sons grade A teak is manufactured for use and storage outside in the fresh air over all seasons. We would advise that all teak products purchased from Sloane & Sons be stored outside and definitely not in a garage or within a house as outdoor teak is not conducive to storage in domestic residences. With regards to treatment ALL of our products arrive pre-treated for immediate use. We suggest NOT oiling your benches (or treating them) until around 8-10 months after you have taken delivery