Sloane & Sons Delivery Options
FedEx, DX1, DX2-Man, or Pallet force will deliver your item(s) between 8:00 and 18:30 on your chosen day of delivery.
Your shipping e-mail will provide tracking information and which courier your goods have been shipped with.
FedEx: Will tend to deliver smaller items like cushions, covers and anchoring kits (if ordered on their own). FedEx will text and e-mail a four-hour delivery time slot the morning of delivery if a mobile number / e-mail has been provided. Please follow the instructions on your text message / e-mail to track your order online and make any alterations.
Pallet force: Pallet force will deliver bulk orders like dining sets, lounge furniture and memorial benches. A tracking number will also be emailed to you at point of dispatch. Orders are delivered on an articulated lorry. If access is an issue at your delivery location, please contact us ASAP after ordering advising us of this.
Pallet force is an all-day, curbside delivery. You will be required to dispose of the packaging and pallet.
All products are photographed and leave our warehouse in perfect condition. Upon delivery, please check for correct quantities and condition of goods - photograph and sign the delivery note for any damages or shortfalls. Your claim may not be accepted if the delivery note is not signed as DAMAGED. Please refuse the delivery and notify us via e-mail Callan@Sloaneandsons.com quoting your order number.
Whereas we appreciate this is a lot to digest it does allow us as a small family business to ensure that we are able to claim from our courier partners correctly for their shortfalls and in turn keep our prices competitive through not having to absorb unnecessary shrinkage.
DX1: DX1 will deliver products like two-seater and some three-seater benches requiring only one-person to deliver. Tracking will be sent in the form of a text or e-mail (assuming this information has been provided) Delivery is an all-day service to the front of your property.
DX2: DX2 will deliver slightly bulkier benches like four-seater and some three-seater benches (including Lutyens), which require a two-person delivery team. They will also deliver some smaller dining sets. Tracking will be sent in the form of a text or e-mail (assuming this information has been provided). You will also get a call when an hour away from your property. This service is recommended for elderly and disabled customers. Please call us once ordered with your order number should you wish to use this service.
Free Delivery
Order by 14:00 hours and have your purchase delivered to you tomorrow (see below for conditions) at no cost. This assumed the item(s) are in-stock.
When will my item(s) be delivered?
- If your item(s) are in stock and you order before 14:00 hours, your delivery can arrive on the next working day
- If tomorrow isn't convenient, you can choose a different date to suit you at checkout
- If your item(s) are out of stock, the website will show when we expect stock to arrive
- Deliveries take place between 8am and 6:30pm, Monday to Friday (excluding bank holidays)
- Saturday Delivery is also available at an additional cost of £75
What are the costs?
Delivery from Monday to Friday is FREE to the UK mainland with the exception of some Scottish postcodes that our courier partners deem remote.
Saturday Delivery
Delivery on Saturday is £75 and takes place usually between 08:00 - 13:00.
Where will my item(s) be delivered?
With the Free Delivery Service, your item(s) will be delivered to the front door of your house, or the main entrance to your block of apartments. In order to keep this a free service, we are unable to proceed any further than the main door to your building. The same applies to our Saturday delivery service.
What are the costs?
Some postcodes our courier partners deem remote cost a little more - please see below for details.
Compare Deliveries
Not sure which delivery service you need? Here’s a helpful comparison table to help you decide:
|
Compare Deliveries |
Free Delivery |
Saturday Delivery |
|---|---|---|
|
How much does it cost? |
Free of charge |
£75 |
|
Where is it delivered? |
To the main entrance of your building |
To the main entrance of your building |
|
How many delivery drivers? |
1 or 2 (DX2) |
1 |
|
How will I be notified of delivery |
You will receive an e-mail with tracking information the morning of delivery |
You will receive an e-mail with tracking information the morning of delivery |
|
What is the delivery window |
The delivery window is between 08:00 - 18:30 |
The delivery will take place between 08:00 - 13:00 |
|
When will I receive the delivery? |
From the next working day, or choose a date that suits you* |
The Saturday that you select at checkout |
*Chargeable Postcodes
If you reside in one of the below postcodes there is an additional delivery charge and a slightly extended delivery time purely due to the distances involved and the charges we incur from our shipping partners. Please note this is a ONE OFF payment and not done on a per item basis.
The following postcodes will be charged an additional £25 per order and is a two day service:
- PH 1 -7, 14
- PA 1-19
- G83
- KA 1-26, 29+
The following postcodes will be charged an additional £34.99 per order — three day service:
- AB - All
- PH 8-13, 15+
- IV 1-40, 52-54, 57+
- PO 30-41
The following postcodes will be charged an additional £49.99 per order — five day service:
- KW 1-14
- TR21-25
- BT – All
The following postcodes will be charged an additional £74.99 per order — five day service:
- IM – All
- GY – All
- JE – All
The following postcodes will be charged an additional £124.99 per order — five day service:
- PA20+
- IV 41-51, 55-56
- HS
- ZE
- KW15+
- KA27-28
**Saturday Delivery is not available during bank holidays or paid delivery locations.
